FAQs

What hours is your Auckland Hydrotherapy Pool open to the Public?

The Hydrotherapy Pool is open:

  • Morning: Monday to Friday 8am to 10am.
  • Afternoon: Monday and Wednesday 2pm to 5pm, Tuesday and Thursday 3pm to 5pm, Friday 12-1pm and 2-5pm

What are the visiting hours for residential clients?

Visiting hours are between 8.00 am and 10.00 pm every day. Visitors must first report to our staff on site in the brick building past the first main administration building automatic door. All visitors are required to “sign in”.

How do I go about accessing Laura Fergusson’s services?

Please contact the regional centre closest to you by calling: 0800 473 422 (08004REHAB) or by emailing us at info@lft.co.nz

Do you have nursing staff on site if you are a resident?

All regional centres have Registered Nurses available 24/7.

What do I need to bring in to stay at a LFR Centre?

You need to bring personal clothing and toiletries, medications as applicable, laundry supplies and some personal pocket money. Our assessment team members are happy to tell you more about what you need. for more comprehensive info go to here  or download our brochure here

Do I need to bring in any food?

Meals are provided for at all our sites. If you want to provide your own meals our assessment team members are happy to discuss the requirements for this.

Do I need a doctor’s referral for physiotherapy treatment?

No, however we do recommend that you contact your private health insurance company as they may require a referral by a medical practitioner to authorise reimbursement of treatment charges.

Is the cost of physiotherapy covered by medical insurance?

This depends on the patient’s individual policy and we would ask all patients to check with their insurer.

Is the cost of physiotherapy covered by ACC?

Only if the condition was caused by an accident.

Does ACC cover all costs of treatment?

No, there have been recent changes to ACC legislation which have resulted in a reduction in contribution. Therefore there may be a co-payment payable at the conclusion of each visit.

How many treatments are required for my condition?

It is not possible to answer this without a consultation. There are various factors that can influence the course of treatment such as:

  • the severity of the injury
  • whether there are any complications
  • whether it is a first time injury or a chronic problem
  • the type of structure injured (muscle, tendon, joint, ligament, etc.)
  • the time between the initial injury (or symptoms) and the first physiotherapy treatment
  • diligence in following a home exercise programme
  • the long term goal – return to work, return to sport, etc.

All these factors can influence the length of the course of physiotherapy. Our physiotherapist should be able to give you an estimate once he or she completes the initial assessment of your injury.

How many treatments does ACC allow?

ACC has a set number of treatments provided per condition. There is the ability to apply for further treatment if indicated and necessary.

Do I need to have a “Stroke, head injury or sports injury” to see a physiotherapist?

Not at all. We treat patients of all ages with all kinds of injuries and conditions .

How quickly will I be seen for my first appointment?

We will make an immediate appointment for you to see a physiotherapist within 24 hours.

How long does a treatment session last?

Your initial appointment is scheduled for 40 minutes and includes an assessment. The following treatment sessions are typically scheduled for 20-40 minutes depending on your treatment requirements and condition.

Should I bring my X-rays with me?

Yes and any other relevant medical information you may have.

What should I wear for treatment?

Loose fitting exercise clothes are best. Wear shorts if you have a hip, knee or foot injury. Don’t forget that you can always bring appropriate clothing and get changed in our treatment rooms.