FAQs

What hours is your Auckland Hydrotherapy Pool open to the Public?

The Hydrotherapy Pool is open:

  • Monday: 8-10am, 12-1pm & 2-5pm
  • Tuesday: 8-10am & 3-5pm
  • Wednesday: 8-10am & 2-3pm
  • Thursday: 8-10am, 12-1pm & 3-5pm
  • Friday: 8-10am, 12-1pm & 2-5pm

What are the visiting hours for residential clients?

Visiting hours are between 8.00 am and 10.00 pm every day. All visitors must first report to our staff on site and “sign in”.

How do I go about accessing Laura Fergusson’s services?

Please contact the regional centre closest to you by calling: 0800 473 422 (08004REHAB) or by emailing us at info@lft.co.nz

Do you have nursing staff on site if you are a resident?

All regional centres have Registered Nurses available 24/7.

What do I need to bring in to stay at a LFR Centre?

You need to bring personal clothing and toiletries, medications as applicable, laundry supplies and some personal pocket money. Our assessment team members are happy to tell you more about what you need. For more comprehensive information, click here.

Do I need to bring in any food?

Meals are provided for at all our sites. If you want to provide your own meals our assessment team members are happy to discuss the requirements for this.

Do I need a doctor’s referral for physiotherapy treatment?

No, however we do recommend that you contact your private health insurance company as they may require a referral by a medical practitioner to authorise reimbursement of treatment charges.

Is the cost of physiotherapy covered by medical insurance?

This depends on the individual’s insurance policy. Please check with your insurer.

Is the cost of physiotherapy covered by ACC?

Only if the condition was caused by an accident.

Does ACC cover all costs of treatment?

No, there have been recent changes to ACC legislation which have resulted in a reduction in contribution. Therefore there may be a co-payment payable at the conclusion of each visit.

How many treatments are required for my condition?

It is not possible to answer this without a consultation. There are various factors that can influence the course of treatment such as:

  • the severity of the injury
  • whether there are any complications
  • whether it is a first time injury or a chronic problem
  • the type of structure injured (muscle, tendon, joint, ligament, etc.)
  • the time between the initial injury (or symptoms) and the first physiotherapy treatment
  • diligence in following a home exercise programme
  • the long term goal – return to work, return to sport, etc.

All these factors can influence the length of the course of physiotherapy. Our physiotherapist should be able to give you an estimate once he or she completes the initial assessment of your injury.

How many treatments does ACC allow?

ACC has a set number of treatments provided per condition. There is the ability to apply for further treatment if indicated and necessary.

Do I need to have a “stroke, head injury or sports injury” to see a physiotherapist?

Not at all. We treat patients of all ages with all kinds of injuries and conditions .

How long does a treatment session last?

First time appointments are 60 minutes long. Follow up appointments range from 30 minutes to an hour depending on your specific treatment requirements.

Should I bring my X-rays with me?

Yes and any other relevant medical information you may have.

What should I wear for treatment?

Loose fitting exercise clothes are best. Wear shorts if you have a hip, knee or foot injury. Don’t forget that you can always bring appropriate clothing and get changed in our treatment rooms.